Frequently Asked Questions

We are available by phone at all times, and setting up services is simple. Just give us a call and we can usually come out for an in-home assessment within 24 hours.

Connections conducts a comprehensive pre-employment screening process including but not limited to a 12-panel drug testing, local and nationwide criminal background check, licensure verification, motor vehicle report check, and attestation of skillsets.

Yes Connections caregivers have written policies and procedures that are reviewed with all employees in person as well during our orientation and training process. Our agency ensures ongoing caregiver compliance with all policies and procedures to ensure proficient and safe services are provided to our clients.

Yes, Connections has an extensive professional liability policy that includes bonding and coverage for all of our caregivers upon driving, while we only hire caregivers with a clear motor vehicle report.

Yes Connections carries worker’s compensation coverage through Copper Point Insurance Company to provide peace of mind for both caregivers and clients in the event that a caregiver becomes injured on the job.

We provide concierge service meaning management is on call 24 hours a day, seven days a week to assist with client emergencies that may arise, while our caregivers are trained extensively. Additionally we review all emergency protocols with clients upon our in-home assessment.

Medicare does not cover our service. Medicare covers what is called a “skilled need”, meaning medical care that would be required to be applied by a medical professional through a medical Home Health agency such as a nurse such as wound care, infusion or physical therapy. Our service is considered non-medical and is provided in a private-duty fee for service structure.

No. A physician order is only needed for medical Home Health. Our service is private-duty and can be acquired by anyone without any medical order or oversight.

We can usually start a case within 24-48 hours depending on the potential schedule and level of care. Please call to schedule an in-home assessment.

Our management team provides concierge service and is on call 24/7 for emergencies or issues that may arise on our main call line: 602-708-8626.

Yes. We keep all of our client information private and follow accordance with HIPPA privacy guidelines.

We invoice weekly due to paying our team weekly. We offer a variety of payment options including credit cards and automatic drafts from a checking or savings account.

Rates depend on level of care needed, please call us for more information 602-708-8626

Simply call our office during business hours to talk about making changes. We can usually accommodate requests on a timely basis.

Our caregivers have a minimum standard of experience and many are Certified Nursing Assistants or Certified Caregivers. We also conduct extensive training, and create an individualized Care Plan in conjunction with clients that caregivers follow to ensure safe and successful services provided.

No. Connections is a non-medical homecare agency. Medical homecare can be provided by a medical Home Health agency with an order from your physician.

We accept private Long Term Care Insurance only. Non-medical homecare agencies do not accept Medicare or any other commercial insurance plans. If you are an AHCCCS or ALTCS recipient in need of homecare service we can refer you to the proper contracted homecare agency.

No. We are a local family-owned and operated agency run by experts in our industry.