Connections conducts a comprehensive pre-employment screening process including but not limited to a 12-panel drug testing, local and nationwide criminal background check, licensure verification, motor vehicle report check, and attestation of skillsets.
Yes Connections caregivers have written policies and procedures that are reviewed with all employees in person as well during our orientation and training process. Our agency ensures ongoing caregiver compliance with all policies and procedures to ensure proficient and safe services are provided to our clients.
Yes, Connections has an extensive professional liability policy that includes bonding and coverage for all of our caregivers upon driving, while we only hire caregivers with a clear motor vehicle report.
Yes Connections carries worker’s compensation coverage through Copper Point Insurance Company to provide peace of mind for both caregivers and clients in the event that a caregiver becomes injured on the job.
We provide concierge service meaning management is on call 24 hours a day, seven days a week to assist with client emergencies that may arise, while our caregivers are trained extensively. Additionally we review all emergency protocols with clients upon our in-home assessment.
Medicare does not cover our service. Medicare covers what is called a “skilled need”, meaning medical care that would be required to be applied by a medical professional through a medical Home Health agency such as a nurse such as wound care, infusion or physical therapy. Our service is considered non-medical and is provided in a private-duty fee for service structure.
Our caregivers have a minimum standard of experience and many are Certified Nursing Assistants or Certified Caregivers. We also conduct extensive training, and create an individualized Care Plan in conjunction with clients that caregivers follow to ensure safe and successful services provided.
We accept private Long Term Care Insurance only. Non-medical homecare agencies do not accept Medicare or any other commercial insurance plans. If you are an AHCCCS or ALTCS recipient in need of homecare service we can refer you to the proper contracted homecare agency.